Privacy Policy
Your privacy matters to us. This policy explains how Loravento Zindrelis collects, uses, and protects your personal information.
Last updated: January 15, 2025
Information We Collect
We collect information you provide directly to us when you register for our investment education programs, contact us for support, or interact with our services. This helps us deliver personalized learning experiences tailored to your financial education needs.
- Contact information including name, email address, phone number, and mailing address
- Account credentials and login information for our learning platform
- Educational background and investment experience level for course recommendations
- Communication preferences and feedback about our programs
- Device information, IP address, and browsing patterns on our website
- Payment information processed securely through third-party providers
Important Note:
We never collect sensitive financial account information such as bank account numbers, credit card details, or investment account passwords. All payment processing is handled by certified third-party services that maintain their own security standards.
How We Use Your Information
Your information helps us provide effective investment education and maintain communication about your learning progress. We use this data responsibly to enhance your educational experience and keep you informed about relevant opportunities.
Educational Services
We use your information to customize learning paths, track progress through our beginner investment strategy courses, and provide personalized feedback on your educational journey. This includes sending course materials, assignment feedback, and educational resources relevant to your skill level.
Communication and Support
We may contact you regarding your enrollment, upcoming classes scheduled for fall 2025, technical support issues, or important updates to our programs. You can adjust these communication preferences in your account settings at any time.
Service Improvement
Anonymous usage data helps us understand how students interact with our materials, which topics need more explanation, and where we can improve our teaching methods. This aggregate information never identifies individual students.
Information Sharing and Disclosure
We don't sell or rent your personal information to third parties. However, we may share limited information in specific circumstances to provide our services or comply with legal requirements.
| Recipient | Information Shared | Purpose |
|---|---|---|
| Payment Processors | Billing information only | Process course payments securely |
| Email Service Providers | Name and email address | Deliver course materials and updates |
| Analytics Services | Anonymous usage data | Improve website functionality |
| Guest Instructors | First name and progress level | Customize specialized workshop content |
All third-party service providers are required to maintain confidentiality and use your information only for the specific purposes we've outlined. We review these partnerships regularly to ensure your data remains protected.
Your Privacy Rights Under Canadian Law
As a Canadian organization, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have several important rights regarding your personal information.
- Access: Request copies of personal information we hold about you
- Correction: Ask us to update or correct inaccurate information
- Withdrawal of Consent: Opt out of non-essential communications or data uses
- Deletion: Request removal of your personal information (subject to legal requirements)
- Portability: Receive your data in a commonly used format
- Complaint: File a complaint with the Privacy Commissioner of Canada if needed
How to Exercise Your Rights:
Email us at [email protected] with your specific request. We'll respond within 30 days and may need to verify your identity before processing certain requests. Some information may need to be retained for legal or business purposes even after deletion requests.
Data Security and Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures are reviewed and updated regularly to address evolving threats.
Technical Safeguards
All data transmission occurs over encrypted connections using industry-standard TLS protocols. Our servers are protected by firewalls, intrusion detection systems, and regular security monitoring. Database access is restricted to authorized personnel only.
Physical Security
Our data is stored in secure facilities with controlled access, environmental monitoring, and backup power systems. Physical access to servers is logged and monitored around the clock.
Staff Training
All team members receive regular privacy and security training. Access to personal information is granted on a need-to-know basis and is regularly reviewed. We maintain strict confidentiality agreements with all staff and contractors.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.
| Information Type | Retention Period | Deletion Method |
|---|---|---|
| Course enrollment records | 7 years after completion | Secure deletion from all systems |
| Marketing communications | Until unsubscribed + 1 year | Automated removal from lists |
| Website analytics data | 26 months maximum | Automatic expiration |
| Support inquiries | 3 years after resolution | Archive then secure deletion |
International Data Transfers
While our primary operations are based in Canada, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards.
Cross-Border Protections:
Any international data transfers are governed by contracts that require the same level of protection as Canadian privacy law. We regularly audit these arrangements and can provide details about specific transfers upon request.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze how our site is used. You can control cookie settings through your browser, though some functionality may be limited if cookies are disabled.
- Essential cookies: Required for basic website functionality and security
- Preference cookies: Remember your settings and customization choices
- Analytics cookies: Help us understand site usage and improve user experience
- Marketing cookies: Used to show relevant content and measure campaign effectiveness
Children's Privacy
Our investment education programs are designed for adults aged 18 and older. We do not knowingly collect personal information from minors under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can address the situation appropriately.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify current students by email and post the updated policy on our website with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: [email protected]
Phone: +1 (250) 800-3425
Mail: 250 Rue King E bureau 109, Sherbrooke, QC J1G 1A6, Canada
We typically respond to privacy inquiries within 2-3 business days.